It's no secret. Everybody and their brother has a podcast now. With 1 in 300 Americans now podcasting their ideas and advice online, it's becoming difficult to find good content that is relevant to your interests. In order for 3PLzen to stay up to date on new E-Commerce and logistics trends, we listen to podcasts. A lot of them. We've sifted through hundreds of business, E-Commerce, and logistics podcasts over the years in order to find the golden nuggets of valuable informat

As your online business grows, so does the need to provide excellent service to your customers. It's definitely a challenge, but thankfully there are new ways you can manage customer requests and keep your folks happier than ever. A recent study found 68% of people would react to a negative customer service experience by posting it on social media. That's a scary prospect for a business. However, a similar study found that 73% of people would agree a great customer service ex

That's right. I said it. Trained. Think about it. When was the last time you interacted with a business and thought about how great your experience was? It's probably been a long time. Or when was the last time you felt good about calling a business to get information? "Press one for sales. Press two for billing, press three for..." By the time you get someone on the phone you're probably so frustrated you don't want them to take the time to thank you for holding. Why have we